Charmius Casino Privacy Policy
This Privacy Policy explains how Charmius Casino collects, uses, stores and protects personal information when you visit our website, create an account, use casino services or contact us. It is intended to help you understand what information may be handled and the choices available to you.
Charmius Casino is intended for people aged 18 years and over in Australia. By using our services, you acknowledge that you have read this policy. This policy applies to information collected through our website, account functions, customer support channels and related online services.
Information We Collect
We collect information that is necessary to operate an online casino account, provide requested services, meet security obligations and communicate with you. The information we receive may depend on how you interact with Charmius Casino.
- Identity details, such as your name, date of birth and country of residence.
- Contact details, including your email address and other information you choose to provide.
- Account information, such as login credentials, preferences, account settings and transaction history.
- Verification information, which may include documents or other details needed to confirm identity, age or account ownership.
- Payment-related information, including transaction references and payment status. Payment providers may process full payment details directly under their own privacy terms.
- Technical information, such as IP address, browser type, device identifiers, operating system, language settings and approximate location derived from technical data.
- Usage information, including pages viewed, links selected, session activity, game interactions and the dates and times of access.
- Communications and support records, including messages, requests, complaints and information provided during customer service contacts.
Some information is supplied directly by you, while other information is collected automatically or received from service providers that help us verify, secure or operate the platform. You may choose not to provide certain information, but this could prevent us from opening an account, completing verification or delivering particular features.
How We Use Information
Charmius Casino uses personal information for clear operational, security and service-related purposes. The purposes may include:
- Creating and managing your account.
- Processing deposits, withdrawals and other account transactions.
- Providing casino services and maintaining accurate account records.
- Confirming age, identity and account ownership where appropriate.
- Detecting and preventing fraud, unauthorised access, abuse, collusion and other harmful or unlawful activity.
- Monitoring platform performance, troubleshooting errors and improving website functionality.
- Responding to questions, service requests and complaints.
- Sending operational notices, including account, security and policy communications.
- Sending promotional communications where permitted and where your preferences allow them.
- Understanding user activity through aggregated or de-identified analysis.
- Establishing, exercising or defending legal rights and complying with applicable obligations.
Where required, we will provide choices about marketing communications. You can usually stop promotional messages by using the unsubscribe option included in the relevant communication or by changing available account preferences. Service messages that are necessary for account administration may still be sent.
Cookies and Similar Tools
Charmius Casino may use cookies, software development tools, pixels, log files and comparable technologies. These technologies can remember settings, maintain secure sessions, support account functions and help us understand how the website is used.
- Essential technologies help the website operate, maintain sessions and protect account access.
- Preference technologies remember choices such as language, display or other settings.
- Analytics technologies help measure traffic, identify technical issues and improve the user experience.
- Marketing technologies, where used, may help assess campaign performance or present more relevant communications.
Your browser or device may allow you to delete cookies, block some categories or receive notifications before a cookie is stored. Restricting essential cookies may affect login functions, game access or other parts of the website. Cookie settings may also vary by browser, device and operating system.
When Information Is Shared
We do not treat personal information as public information. It may be disclosed when reasonably necessary to provide services, protect users and the platform, or fulfil relevant business and legal purposes.
- Technology, hosting and platform providers that support website operation.
- Payment processors and financial service providers involved in transactions.
- Identity, age, fraud prevention and security providers.
- Professional advisers, auditors and insurers who require information for legitimate business purposes.
- Corporate group entities or potential business transaction participants, subject to appropriate safeguards.
- Government bodies, courts, law enforcement agencies or other parties where disclosure is required or reasonably necessary under applicable law.
Service providers are expected to handle information only for authorised purposes and to apply suitable confidentiality and security measures. We do not sell personal information as a standalone commercial product.
Keeping Data Secure
Charmius Casino uses reasonable administrative, technical and organisational safeguards designed to reduce the risk of loss, misuse, unauthorised access, alteration or disclosure. Measures may include access controls, account security features, monitoring, encryption in appropriate circumstances and staff or contractor confidentiality requirements.
No online service can guarantee absolute security. You are responsible for keeping account credentials confidential, using a secure device and notifying us promptly if you suspect unauthorised access. We may restrict or suspend access where activity indicates a security concern. If a data incident occurs, we will assess and respond in accordance with applicable requirements.
How Long We Keep Data
Personal information is retained only for as long as it is reasonably needed for the purposes described in this policy, including account administration, service delivery, dispute handling, security monitoring and recordkeeping. The appropriate period depends on the type of information and why it was collected.
When information is no longer required, we may delete it, securely destroy it, anonymise it or place it beyond active use. Some records may be retained for longer where necessary to address complaints, prevent fraud, establish legal rights, complete financial reconciliation or satisfy applicable recordkeeping obligations.
Your Privacy Choices
Depending on applicable privacy law and the circumstances of your request, you may have rights concerning personal information held by Charmius Casino. These may include the ability to:
- Ask whether we hold personal information about you.
- Request access to personal information, subject to lawful exceptions.
- Ask us to correct information that is inaccurate, incomplete or out of date.
- Request deletion or restriction of information in circumstances where this is available.
- Object to certain processing or withdraw consent where processing relies on consent.
- Opt out of promotional communications.
- Raise a privacy concern or make a complaint about how information has been handled.
We may need to verify your identity before completing a request. This protects accounts from unauthorised disclosure or alteration. Some requests may be refused, limited or delayed where permitted by law, including where retaining information is necessary for security, legal or operational reasons. If you disagree with our response, you may have the right to pursue an external privacy complaint process available in your jurisdiction.
External Providers and Links
Charmius Casino may rely on third-party services for payments, identity checks, analytics, hosting, security, communications and other technical functions. These providers may collect or process information under their own privacy notices. Their processing may be governed by terms that differ from this policy, so you should review those notices when using their services.
The website may also contain links to third-party websites or services. Charmius Casino is not responsible for the privacy, security or content practices of independent websites. A link does not necessarily mean that Charmius Casino endorses the linked service.
Cross-Border Data Handling
Some providers that support Charmius Casino may process or store information outside Australia. As a result, personal information may be transferred to a country whose privacy protections differ from those in your location.
Where information is transferred internationally, we seek to use appropriate contractual, technical and organisational safeguards, taking account of the nature of the information and the services being provided. By using the platform, you acknowledge that international processing may occur where required for the operation and security of the services. Information may also be disclosed across borders where permitted or required by applicable law.
Changes to This Policy
We may revise this Privacy Policy when our services, technology, business arrangements or privacy practices change. We may also update it to reflect new guidance or legal developments. The revised version will be published on the website with an updated effective date where appropriate.
Changes will apply from the time they are posted unless a later date is stated. If an update materially affects how information is used, we may provide additional notice when appropriate. You should review this page periodically to remain informed about current practices.
Contact and Privacy Enquiries
If you have a question about this Privacy Policy, want to exercise a privacy choice or wish to raise a concern about the handling of your information, please contact Charmius Casino at [email protected].
When making a request, provide enough detail for us to understand the issue, while avoiding unnecessary sensitive information in your initial message. We may request additional information to verify your identity and protect the confidentiality of your account. We will review privacy enquiries and respond within a reasonable period, subject to applicable requirements and the complexity of the request.
Last updated: